Refund Policy

This Refund Policy explains when and how you may request refunds for SalvageAlert subscriptions. It is incorporated into our Terms of Service.

New purchases are eligible for a refund request within 30 calendar days from the order completion date. Renewal charges are generally non-refundable unless required by applicable law.

Contact [email protected] or +1 514-552-8740 with your account email, order date, and reason for the request. We aim to acknowledge requests within 2 business days and resolve them within 10 business days.

Our order process is conducted by our online reseller and Merchant of Record, Polar Software, Inc. (3500 South DuPont Highway, Dover, DE 19901, USA). Polar handles payment processing, billing, sales tax/VAT, invoices, and refunds for all our orders. Charges for SalvageAlert appear on your statement via Polar.

For a billing question or refund you can contact us at [email protected], or Polar directly at [email protected].

• Refunds already issued for the same billing period cannot be duplicated.
• Usage-based third-party costs are outside this policy unless required by law.
• Chargebacks filed without contacting support may lead to temporary account limits during review.

If you are not satisfied with our response, reply to the same support thread and we will escalate your case for management review. Escalated complaints are reviewed within 10 business days.

If your complaint remains unresolved, you may contact Polar support directly (as Merchant of Record) and seek any consumer resolution channels available in your jurisdiction.

Nothing in this policy waives non-waivable rights under applicable consumer law. Where local law grants broader refund rights, those rights prevail.

We may update this Refund Policy from time to time. Material changes are posted with an updated effective date before they apply to new charges.

Please also review our Terms of Service.